Shipping policy

Incomplete or Incorrect Address Submissions

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until there is confirmation of the returned package back to us by the courier and the customer has paid for the cost to reship the order.

Return to Sender

If a package is returned to us because of undeliverable address such as incorrect or incomplete address, we are not obligated to issue a refund or send replacement goods at our expense. 

CR Creations is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user. 

Lost & Undelivered Packages

Lost or undelivered packages are not the responsibility of CR Creations, and any issues arising from packages not received must be resolved by the customer, with the third-party carrier in use. CR Creations strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

CR Creations will not be responsible for packages shown as "Delivered". Any issues that arise with such shipments that are marked delivered must be resolved by the customer with the shipping company.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. KM Customs is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

Tracking Information

You will receive an email with a tracking number once your order is fulfilled.

If you have any other questions, please contact us and we will do our best to help you out.